Refund Policy

Last updated: August 16, 2026

Thank you for purchasing from Velora AI. Because our products are digital and delivered instantly, we have a specific refund policy outlined below.

1. Digital Products

All Velora AI products (courses, guides, templates, resources, and add-ons) are digital goods delivered immediately after payment. Once access has been granted, the product is considered delivered.

2. Refund Eligibility

Due to the nature of digital products, all sales are generally final. However, we will consider refund requests in the following cases:

• You were charged incorrectly or charged more than once for the same product
• You did not receive access after a successful payment (and we are unable to resolve delivery within a reasonable time)
• There is a clear technical error on our side that prevents you from accessing the product

3. Non-Refundable Situations

Refunds are not available for:

• Change of mind after purchase
• Failure to use or complete the materials
• Incompatibility with your personal workflow or expectations
• Requests made after significant time has passed and access has been used

4. How to Request a Refund

If you believe you qualify for a refund under the conditions above, contact us at xyzxo.product@gmail.com within 7 days of purchase. Please include:

• Your order / payment confirmation email
• The email used at checkout
• A clear explanation of the issue

5. Processing

Approved refunds will be processed back to the original payment method. Processing times depend on Stripe and your bank or card issuer (typically 5–10 business days).

6. Contact

For any questions about this policy or your order, email xyzxo.product@gmail.com. We aim to respond within 1–2 business days.